It’s funny how in the old days restaurants never had self service nor did gas stations, but now most of them are due to development and the fast pace this century is going at. However; if we consider the web we’ll find the opposite method was followed. Before Web 1.0 was all about self service but now relationships is a must in order to create action and retrieve information. Also, before we used to have keywords, context... for a certain website but now we have users’ data and a billion links that would connect you to other users.
Web 2.0 = Sociability and as I mentioned in one of my previous posts Web 2.0 is all about the people!!!